Use this order: connect the device, install a compatible player, enter the credentials exactly, then test with a wired connection where possible.
What you receive after activation
- Your account username and password.
- The server or portal address required by the selected player.
- Device-specific setup instructions.
- WhatsApp support if the first connection does not work.
Smart TV setup
Open the television app store and install the player confirmed by support. Launch it, choose the supplied login method, and enter the credentials without adding spaces. Some players require a separate app licence paid to the app developer; that fee is not part of the subscription unless explicitly stated.
Samsung and LG televisions
App availability varies by model year, operating system and app-store region. Record the exact TV model before ordering. If the preferred player is unavailable, a supported Android TV or Fire TV device may be the simpler option.
Android TV and Android boxes
Install the agreed player from Google Play when available. Avoid downloading installation files from unknown websites. After signing in, allow the initial channel and programme-guide data to finish loading before judging performance.
Amazon Fire TV
Use an app from the Amazon store where possible. If support requires another installation route, verify the publisher and file source first. Do not give remote-control access or payment details to an unverified person.
Phones, tablets and computers
Use the supported app for Android or iOS. On Windows or macOS, use the player recommended in your activation message. Keep credentials private and sign out of devices you no longer control.
First test
- Restart the device after installation.
- Test one stream while other downloads are paused.
- Use Ethernet or 5 GHz Wi-Fi near the router.
- Check device date and time settings.
- Send support the exact error message and device model if login fails.