Device setup guides

Install the subscription on the screen you already use.

Choose the relevant device below. Use only official app stores and the credentials supplied for your own account.

Security: never publish or share your username, password, playlist URL, portal URL, device key or MAC address. Enter account details only in the player you selected.

Installation by device

The same account details can appear differently in each player.

Common labels include Xtream Codes, playlist URL, portal URL, username and password.

Samsung, LG, Hisense and other Smart TVs

Use a compatible player available in the television’s official app store. IBO Player Pro, SmartOne IPTV and HOT IPTV are common options, but availability varies.

Connect the television to stable internet and open its official app store.
Install a compatible IPTV player available for that TV model and region.
Open the player and note any device ID or device key it displays.
Add the Xtream Codes or playlist details supplied after activation.
Refresh the playlist, wait for the first synchronization and test one live and one on-demand item.

Android TV, Android box and Fire TV

Use a reputable player from the official store whenever possible. App availability differs between Google Play and Amazon Appstore.

Open the device app store and install the supported player selected with the support team.
Choose the Xtream Codes or playlist login option in the player.
Enter the account name, username, password and server URL exactly as supplied.
Allow live TV, films, series and EPG data to finish loading.
If playback stutters, test Ethernet or 5 GHz Wi-Fi before changing player settings.

iPhone, iPad, Apple TV and Mac

Install a compatible player from the Apple App Store. Player purchases are separate unless explicitly included in the chosen offer.

Install the agreed player from the official App Store.
Select Xtream Codes or add a remote playlist, depending on the player.
Enter the supplied credentials without spaces before or after each value.
Enable EPG synchronization if the player offers that option.
Use favourites and parental controls available in the selected player.

Windows and macOS computers

A desktop player can use Xtream credentials or an M3U playlist. Download software only from the publisher or an official app store.

Install the supported desktop player from its official source.
Create a new user or playlist profile.
Choose Xtream Codes for username/password login or M3U for a playlist URL.
Save the profile and wait for the catalogue to synchronize.
Use a wired connection for the most consistent high-resolution playback.

MAG, Formuler and portal-based boxes

These devices often use a portal address and may require the device MAC address to be associated with the account.

Send the correct box model and MAC address privately to support during activation.
Open the portal or MyTVOnline settings on the device.
Add the supplied portal address and credentials where requested.
Save the configuration, restart the player or box and allow the portal to load.
Do not reuse the portal details on an unapproved device.

Chromecast and casting workflows

Casting support depends on the player and phone operating system. Native TV or box playback is usually more stable.

Connect the phone and casting device to the same Wi-Fi network.
Open the supported player and start a channel or on-demand item.
Use the player’s cast control and select the target screen.
Keep the phone connected while controlling playback.
If casting is unreliable, install a native player on the TV or box instead.

Troubleshooting checklist

Isolate the device, app, connection or account.

Follow the sequence before reinstalling an app or changing credentials.

Login rejected

Check capitalization, spaces, server URL and subscription expiry. Retype rather than using a formatted message.

Buffering

Test the device speed, restart router and player, use Ethernet or 5 GHz Wi-Fi, then test another stream.

Empty categories

Refresh the playlist, clear only the player cache and allow the first synchronization to complete.

Player error

Update the player or test a different compatible app to separate an app problem from an account problem.

EPG missing

Trigger an EPG refresh and verify that the player supports the programme-guide format.

Still unresolved

Send support the device model, player name, error text and time of the test. Never post credentials publicly.

Need setup help for a specific device?

Send the exact television, box or player model. Support will point you to the relevant installation route.