Refund Policy

1. Request window

A first-time customer may submit a refund request within seven calendar days after initial activation. The request must identify the order and describe the service problem clearly.

2. Troubleshooting first

Before a refund decision, support may request reasonable tests to distinguish an account issue from an unsupported player, device configuration, local network problem or incorrect credentials.

3. Eligible cases

A refund may be approved when the purchased service is materially unavailable, the reported issue is reproducible, and support cannot restore reasonable access within the request window.

4. Exclusions

Refunds are generally not available for change of mind after substantial use, an expired request window, violation of device limits, shared credentials, unsupported or modified devices, insufficient internet service, third-party player fees, or a specific channel that was not confirmed before purchase.

5. Processing

Approved refunds are normally returned through the original payment route where possible. Bank or payment-provider processing time is outside ZA IPTV’s control.

6. How to request

Contact support through the website or WhatsApp with the order reference, activation date, device, player and a concise description of the issue. Never include a banking password or one-time PIN.